After-Sales Service & Quality Guarantee

Custom team sportswear is only a good deal if it is right when it arrives – and if the next season’s order matches the first. This page sets out exactly what RUIJUN does before shipment, what we cover after delivery, and who you talk to.

Before your order ships

• Photos and video before shipment. Your sales contact sends finished-goods photos (and video on request) so you can check print, colours, names and numbers before the cartons leave the factory.
• Size-labelled packing. Every order is packed by size with a packing list, so your team or dealer can distribute kits without opening every bag.
• 100 % final inspection. Every printed panel is checked before sewing and every finished piece is inspected before packing. SGS fabric test reports are available on request.

7-day defect guarantee

Report any problem within 7 days of receiving your order. Send photos or a short video of the affected pieces to your sales contact on WhatsApp or email, together with the order number. We reply within one working day.

If the problem was caused by our factory, you choose one of two remedies:

• Free remake of the affected pieces, shipped to you at our cost. The replacement lead time depends on the quantity involved and is confirmed in writing when the claim is accepted – small quantities go to the front of the line.
• Credit for the value of the affected pieces against your next order.

What is covered

• Sublimation or printing defects: colour deviation from the approved mockup, missing or misaligned graphics, print marks.
• Sewing and construction faults: open seams, broken stitching, wrong trims.
• Wrong sizes, wrong names or numbers compared with the confirmed order sheet.
• Quantity short of the confirmed order.

What is not covered

• Sizes, spelling, numbers or artwork that were approved by the customer on the mockup or order sheet but later turned out to be unwanted.
• Normal wear, pilling or colour change from washing and use.
• Damage in transit after hand-over to the customer’s own forwarder or courier.
• Claims raised more than 7 days after delivery.

To avoid the most common issues on a first order, we recommend a size-set sample (one piece per size) before bulk production – the sample cost is credited on the bulk order.

Re-orders that match the first order

We keep your artwork files, Pantone colour references, size specifications and approved sample records on file. When you re-order or add next-season kits, the colours, print and fit match your previous order – message your sales contact with the quantities and sizes and we take it from there.

Your dedicated contact

The same person who handled your order stays with you after delivery – for claims, re-orders, repairs and new designs.

Amy – Sales Manager
WhatsApp: +86 178 5911 1712
Email: jingjing@eliian.com

How a claim works

1. Send photos/video and the order number to Amy within 7 days of delivery.
2. We confirm the cause within one working day.
3. You choose remake or credit; we confirm the replacement lead time in writing.
4. Replacement pieces are inspected, photographed and shipped to you at our cost.